Thursday, September 25, 2014

Improvements and Enhancements to our Customer Portal

 
We are pleased to announce the release of improvements and enhancements designed to provide you with more options as well as help you place orders faster than ever.

Some of the key improvements and enhancements include:

  • Free-Form Document Titles:

User can now type their document titles as they wish, with the exception of eFiling where the court mandates us to use their document titles.  Simply type your document title in the box provided then click the Attach File to upload your document(s).



 
  • Ability to include a Physical Service order to your case initiation eFiling.

User can now simply click “Yes” to Serve after filing. From the Order info tab - Case Initiation, Enter the serve information, click next to continue placing your order(s).  Once your eFiling has been filed, additional order(s) will be created for each physical service.





  • Ability to include a Courtesy Copy Delivery to eFiling - Subsequent Filings.

User can now deliver a courtesy copy for eFiling Orders by simply checking the box “Deliver Courtesy Copy” From the Case Info tab. Once your eFiling has been submitted, additional order will be created for courtesy copy delivery.





  • Added Physical Service to Court Filing - Subsequent Filings.

User can now simply click “Yes” Serve after filing From the Order info tab for Court Filing – Subsequent Filing.  Enter the serve information, click next to continue placing your order. , Once your eFiling has been submitted, additional order(s) will be created for each physical service




  • Streamlined notifications for - Order Confirmation

The order confirmation now communicates with the user when an order will be attempted and allows them to view the documents they have uploaded.  Simply click on the document to view your upload.






  • Status Updates - Pending

A new look for Rapid Legal status updates better communicates with the user what is happening on their order and when they should expect completion of their order,  including a list of the documents uploaded.





  • Status Updates - Executed

Rapid Legal status updates – executed better communicates with the user when they should expect their proof of delivery including a link to their conformed copy(s) or proofs of service.





  • Improved delivery of Conformed Copy(s) and Proofs of Service with direct links to them.

Users will now be able to access their proof of delivery for all services, including eFilings. Simply click on the link to your conformed copy(s) or proofs of service and you will be able to view, download or print directly from your email.


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