Friday, January 24, 2014

Making the Switch to the New Customer Portal

We’re excited about the upcoming release of our new Customer Portal 5.0 designed to help you place orders faster than ever and manage your case load with more ease. Let’s take a look at some of the changes:

We gave the homepage a face lift by removing all unnecessary bells and whistles so you can quickly find what you’re looking for.

We shaved time off the ordering process by removing uncommonly used fields, repositioning certain fields into a more logical sequence and reducing keystrokes and mouse clicks throughout the ordering process.

We beefed up our “Manages Cases” feature by displaying all related orders and documents in one place. With the click of a button, customers can now check on the status of their orders, download or print documents, e.g., Conformed Copies or Proofs of Service, or view details for a case within one window! We also added functionality so you can place orders on existing cases without having to re-enter case information saving you even more time.

We also added a Help Center for the times you might encounter a snag or have a question.

We hope you find these changes to be helpful. To get prepared on how to use the new Customer Portal to its fullest potential, register for training to help you make a smooth transition. We hope to see you there!

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