Tuesday, September 30, 2014

Santa Clara County affected by State Budget


Due to the limited funding provided to the Judicial Branch in the State Budget Act for 2014, the Superior Court of California, County of Santa Clara will be reducing their business and phone hours from 8:30am to 3:00pm beginning 11/ 24/ 2014.  Click here for press release .

 

Monday, September 29, 2014

The Superior Court of California, County of Alameda will be extending the Civil Clerks’ office hours


Beginning October 1, 2014, The Superior Court of California, County of Alameda will be extending the Civil Clerks’ office hours from 2:30pm until 4:30pm, Monday through Friday.  This pilot program will be in effect until the end of the year at which time it will be evaluated.  You can view the Court’s press release for the full details.

Thursday, September 25, 2014

Improvements and Enhancements to our Customer Portal

 
We are pleased to announce the release of improvements and enhancements designed to provide you with more options as well as help you place orders faster than ever.

Some of the key improvements and enhancements include:

  • Free-Form Document Titles:

User can now type their document titles as they wish, with the exception of eFiling where the court mandates us to use their document titles.  Simply type your document title in the box provided then click the Attach File to upload your document(s).



 
  • Ability to include a Physical Service order to your case initiation eFiling.

User can now simply click “Yes” to Serve after filing. From the Order info tab - Case Initiation, Enter the serve information, click next to continue placing your order(s).  Once your eFiling has been filed, additional order(s) will be created for each physical service.





  • Ability to include a Courtesy Copy Delivery to eFiling - Subsequent Filings.

User can now deliver a courtesy copy for eFiling Orders by simply checking the box “Deliver Courtesy Copy” From the Case Info tab. Once your eFiling has been submitted, additional order will be created for courtesy copy delivery.





  • Added Physical Service to Court Filing - Subsequent Filings.

User can now simply click “Yes” Serve after filing From the Order info tab for Court Filing – Subsequent Filing.  Enter the serve information, click next to continue placing your order. , Once your eFiling has been submitted, additional order(s) will be created for each physical service




  • Streamlined notifications for - Order Confirmation

The order confirmation now communicates with the user when an order will be attempted and allows them to view the documents they have uploaded.  Simply click on the document to view your upload.






  • Status Updates - Pending

A new look for Rapid Legal status updates better communicates with the user what is happening on their order and when they should expect completion of their order,  including a list of the documents uploaded.





  • Status Updates - Executed

Rapid Legal status updates – executed better communicates with the user when they should expect their proof of delivery including a link to their conformed copy(s) or proofs of service.





  • Improved delivery of Conformed Copy(s) and Proofs of Service with direct links to them.

Users will now be able to access their proof of delivery for all services, including eFilings. Simply click on the link to your conformed copy(s) or proofs of service and you will be able to view, download or print directly from your email.


Monday, January 27, 2014

The New Customer Portal is Here

We rolled out a shiny new Customer Portal 5.0 and we think you’re going to love it. Our team updated every corner of the portal and cleared out some of the clutter so you can focus on what matters: your work. But there’s a lot more to it than a new look. Here are the details, all in one place. 

What’s changed?

A fresh design

To begin with, we gave the entire portal a makeover. The homepage is far more simplified showing you only the critical items you need so you can quickly find what you’re looking for.


New Ordering Process

We went through the ordering process with a fine toothed comb to see what fields we could remove altogether, what fields we could move to a more logical location and areas where we could reduce keystrokes and mouse clicks. We were able to shave time off the ordering process allowing users to place an order within 60 - 90 seconds, on average.



Enhanced “Manage Cases” Feature

Customers were pretty vocal on what case information they wanted to see and how they wanted to see it. Not ones to disappoint, our newly enhanced “Manage Cases” feature now displays all related orders and documents in one place. With the click of a button, customers can check on the status of their orders, download or print documents, e.g., Conformed Copies or Proofs of Service, or view details for a case within one window! Customers can also place orders on existing cases without having to re-enter case information saving you even more time.


New Help Page

A new Help page was added to the portal which includes links to user guides, frequently asked questions and our Customer Support team’s contact information.  We also added Customer Support’s phone number to the bottom of every page so you can easily get the help you need when you want it.


Other changes include:
  • The Client Matter field (used for your internal billing code or reference number) has been replaced with a Billing Code field which will be optional for users. The default is set to not be required, but you can make it required by going into My Profile inside your account.
  • The Case Name will be the main convention used to look up orders instead of Order Number.
  • Case and Order data can be filtered by 90, 60 or 30 days based on your preference by simply clicking on My Profile, User Settings tab, and selecting your preference. The default is 90 days.
  • A Search field is now included on most pages allowing you to search Rapid Legal's entire database for cases, orders and related documents - new and old.


Some Final Words

Our electronic file and serve system, the Customer Portal, is our heart. We’re always dreaming up ways to improve its speed, stability or functionality to keep up with customers’ needs and technological developments. If you’d like to learn more about our research and design processes, you can look through posts in this blog tagged “New Customer Portal.” 


Friday, January 24, 2014

Making the Switch to the New Customer Portal

We’re excited about the upcoming release of our new Customer Portal 5.0 designed to help you place orders faster than ever and manage your case load with more ease. Let’s take a look at some of the changes:

We gave the homepage a face lift by removing all unnecessary bells and whistles so you can quickly find what you’re looking for.


We shaved time off the ordering process by removing uncommonly used fields, repositioning certain fields into a more logical sequence and reducing keystrokes and mouse clicks throughout the ordering process.




We beefed up our “Manages Cases” feature by displaying all related orders and documents in one place. With the click of a button, customers can now check on the status of their orders, download or print documents, e.g., Conformed Copies or Proofs of Service, or view details for a case within one window! We also added functionality so you can place orders on existing cases without having to re-enter case information saving you even more time.


We also added a Help Center for the times you might encounter a snag or have a question.


We hope you find these changes to be helpful. To get prepared on how to use the new Customer Portal to its fullest potential, register for training to help you make a smooth transition. We hope to see you there!






Thursday, December 19, 2013

A New Customer Portal is Coming

Consider us guilty. Once we set our minds to something, there’s no stopping us. “Listen, Learn, Build, Repeat,” became our mantra in 2013. While we understand the pressure and deadlines legal professionals face everyday, we didn't know how that translated into their work habits inside our portal. 


Research Process
We interviewed front line employees, mined customer survey data, and visited several law firms to learn how our core customers, legal professionals, use our Customer Portal. All of this helped us identify some areas where the portal fell short, but more importantly, some patterns emerged that helped us see where we could better tailor the portal to suit our customers. For example, we discovered most of our users are “case name” driven as opposed to order number driven; meaning searching, filtering, and viewing cases by case name and case number, were very important features. We were also reminded of how quickly paralegals and legal secretaries type, so minimizing the use of the computer mouse and the number of keystrokes in completing orders was a critical observation. Armed with copious notes, we toiled away designing and building a Customer Portal based on the feedback we gathered.

Redesign Goals
Three goals guided our design process:

1.   We deployed a new IT infrastructure to increase the speed and stability of the Customer Portal.
2.  We wanted to make the order placement workflow as efficient and intuitive as possible. So we repositioned fields into a more logical order and we streamlined each step in the ordering process by removing uncommonly used fields and minimizing the number of keystrokes and mouse clicks needed to place an order.
3.  We also beefed up our “Manages Cases” feature by displaying all related orders and documents in one place. With the click of a button, customers can now check on the status of their orders, download or print documents such as Conformed Copies or Proofs of Service, or view the details of  a case within one window!

Change is Hard
We know that change is often difficult for most people, and the new Customer Portal might take a little getting used to. While we've made cosmetic changes, we've avoided making them for cosmetic indulgence alone. Our focus was to improve the speed, stability and functionality of the Customer Portal to meet customers’ needs and wants. As technology and customers’ desires change, we feel it’s important for Rapid Legal to change with them too.

Rapid Legal’s Customer Portal will switch to its new look and enhanced features in early January. Our next blog post will show you our work so you can become familiar with the new design and understand the changes we made and why.





Monday, August 5, 2013

Preparing to eFile in Orange County?



Photo by Renjith Krishnan
The Orange County Courts’ eFiling mandate is in full swing and if your office hasn’t eFiled yet, here are some tips to help you prepare.
Most of the court’s approved eFiling Service Providers, or EFSP’s, offer web-based systems for customers to submit their eFiling orders to the court.  Since these systems are online, the computer requirements are satisfied with typical office workstations (see requirements below).  Additionally, there are no special setup or software installations required.    

 
Operating System and Web Browser Requirements: Most web-based systems are supported by current versions of the Windows operating system using Internet Explorer 8 and above.

Internet Connection Requirements: High-speed connection is recommended.

Minimum Screen Resolution: For best results, a resolution setting of 1024 x 768 or greater is recommended.

With eFiling, a messenger no longer needs to pick up your documents and transport them to the court. Rather, you simply upload your documents into your eFiling vendor’s online system.  Documents can typically be uploaded as a PDF, Word or other file type depending on the vendor.  Rapid Legal’s eFiling portal allows customers to upload their documents in PDF, MS Word, WordPerfect and TIF file formats. 
One key difference between traditional paper filing and electronic filing is that the eFiling vendor never touches your documents.  Once you upload your documents and submit your order, it goes directly to the court to be Accepted, Partially Accepted or Rejected by the Court Clerk.  Rapid Legal sends its customer’s regular status updates via email until the order is completed whereby once the conformed copy is received, the customer can obtain it by logging into their Rapid Legal account. 

Still have questions about eFiling?  You can check out Orange County’s FAQs or Rapid Legal’s FAQs for more information.